Next Generation of Contact Center Technologies

As the leader in digital transformation, NexGen is the contact center of the future for the business process outsourcing (BPO) market. NCS provides a new level of customer-centric services across all interactions in existing and emerging markets, specifically targeting the rapidly growing Internet of Things (IoT) market. The Company provides an array of sophisticated solutions based on artificial intelligence (AI) coupled with chat bots, mobile apps and virtual agents. 

This next generation platform  provides flexible, high quality outbound and inbound sales and technical support, and real-time connectivity to IoT devices, networks and storage.  Our technology platform seamlessly integrates with human intervention to provide our clients’ customers a single point of contact for an increasingly complex world of networked smart devices and applications.

Our Technology

The company’s technology suite is based on state of the art, On-Demand components. NexGen Contact Solutions takes advantage of the latest omnichannel web-based telephony, case and workforce management systems.  These systems are less expensive, more powerful and scalable upon demand, most importantly, easier to integrate with other systems.

Our unparalleled call center technology solutions such as NCS Smart Connector ™ allows us to easily help your customers implement and integrate any IoT device in the comfort of their own home without human intervention. You also get:

  • Domestic/USA home base workforce to deliver industry leading quality interactions
  • 24/7/365 access to knowledgeable and culturally savvy virtual agents
  • Hybrid mix of site-based and home-based certified support personnel that can be quickly scaled to handle high volume client campaigns
  • Integrated with client systems/processes that deliver quality customer touch point optimization
  • Advanced technology infrastructure to provide flexibility to adopt emerging technologies
  • Fully compliant operations, technology and applications (HIPPA, PCI, CCPA, GDPR, and more)
  • Enhanced Customer Experience beyond any other solution in the market

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