About

NexGen Contact Center Solutions

NexGen Contact Solutions (NCS) has launched a new generation of customer contact management solutions and services for the business process outsourcing (BPO) market. We offer a full suite of services and are the leading provider of digital transformation in Internet of Things (IoT) solutions, Contact Center Technology solutions, and Virtual Office solutions.

NCS has developed a comprehensive on-demand technology solution with emphasis on, Artificially Intelligence (AI) technology, social media, cloud-based telephony and mobile apps (The Technology) transparently integrated to our virtual contact centers. We specialize in providing flexible, high quality outbound and inbound sales and customer/technical support. Our affordable services paired with cutting edge technology provides our clients with quality user experience to ensure a positive interaction for their customers, regardless of the omni-channel they decide to use (phone, email, web chat, chat bots, mobile apps, social media, virtual agents, and A.I.).