In a world of fast-changing technology, home-based businesses/employees, and social distancing protocols to prevent the spread of COVID-19 the need for organizations to have a physical workspace location is quickly becoming obsolete. One of the biggest advantages of this change is that your business does not have to invest in a lease or pay rent […]
Welcome to the Next Generation
The future of Contact Center Solutions
NexGen IoT Call Center Solutions is one of the few companies who specialize in the complex world of Internet of Things (IoT). In today’s high-tech digital world wireless technologies have increased the trends of IoT, or internet of things. IoT devices devices are smart devices which have support for internet connectivity and are able to […]
As the leader in digital transformation, NexGen is the contact center of the future for the business process outsourcing (BPO) market. NCS provides a new level of customer-centric services across all interactions in existing and emerging markets, specifically targeting the rapidly growing Internet of Things (IoT) market. The Company provides an array of sophisticated solutions […]
Z-Talk Episode 48 featured our product in their series of contact center advances and what they bring to organizations
Nexgen was featured on Ephiphany VMs Blog, featuring our great product set.
Customer Service is not the same as it once was. Organizations who adapt and thrive are using home-based agents, outsourcing, and using virtual office micro-centers.
Customers expect to reach your Organization through the channels they use everyday with contact center operators standing by being a thing of the past. To your customers, a bad experience in any one channel can lose that customer in all of them. That is where NexGen Contact Solutions steps in to provide an end-to-end Customer Experience (CX) and digital transformation for your business process outsourcing (BPO) needs.